How to Handle Negative Feedback Online

How to Handle Negative Feedback Online

In the early days of Social Media marketing, negative feedback posted online had many a business owner avoiding Social Media. If you remember, before the early 2,000s anyone wanting to make a complaint to a business would visit the premises, phone or send an email....
How To Lose Business Credibility Real Fast

How To Lose Business Credibility Real Fast

So I’m at a conference and someone says, “I hear you know something about websites and I’m having a problem with mine.”  I realise we’ve both left the same workshop and while I’d been singled out by the presenter as a Facebook expert, there hadn’t been any mention of...

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